Complaint handling is set to become more efficient. Issues such as water and food quality are being targeted for improvement. A video conference was held to discuss proposed changes to a complaint portal. Several problems that can cause delays or misassignment of grievances were highlighted.

Further details about the planned improvements are available. The handling of certain complaints, such as those related to water, is a key concern.

The goal is to make complaint resolution faster and more effective, with a focus on various issues, including housekeeping and repeated grievances.