Companies are finding ways to cut costs with new technology. A significant number of firms have seen cost reduction, with benefits reported by a majority. Certain sectors are at the forefront of adopting this technology, including those with high volumes of customer interaction.

These sectors are driving the adoption of new tools, which are being used for various tasks. The tools are being deployed in different ways, including for calls and quality checks.

Further details about the adoption and benefits of this technology are available in a report by Nasscom and Krisp.