Electricity consumers can now report faulty transformers directly through a mobile app. The app allows users to report non-functional transformers at any location. Consumers also have the option to lodge complaints through a website, customer service centres, and a 24-hour call centre.

A geo-location mapping of distribution transformers has been completed, enabling users to identify and report faulty transformers based on their location. This mapping covers around 9.25 lakh distribution transformers.

Further details about the new facility and the mobile app are available from the source. The move aims to speed up repairs and replacement of transformers, benefiting farmers and other consumers.